We have a zero return policy on products you buy. Shipping could take up to 3-5 business days to get products shipped to your address. We ship cross country but at 10.99$ to ship cross contry. To ship in the u.s. it costs 4.99$ Also we do expect packs If they are not opened. You must send us a photo first at 708-362-6310 so that we can confirm that the pack is not open. We can only except packs not mystery boxes and other products such as plushies.